Returns Policy & Making Returns​

In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team on by email at onegrayrabbit@outlook.com (Monday to Friday 9am to 5pm) so we can arrange a replacement, exchange, or refund for you.

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Returning Items​

If you wish to cancel your order and return it to us (excluding personalised items), under the Distance Selling Regulations, you must let us know within 28  days of receiving your parcel. This can be done by contacting our Customer Services team by email at onegrayrbbit@outlook.com You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund. Please note, this does not apply to the personalised items which cannot be returned unless faulty or damaged. Please note, that earrings are non refundable due to reasons of hygiene and safety.